CST @ 417-773-0304
RETURN POLICY
Order damages, shortages or discrepancies must be claimed within 5 days of receipt of order. All returns and refunds
are subject to final approval from Scorpion Swords & Knives. A 15% restocking fee applies when returning items.
If an order is
refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will
be charged for any charges we incur in having the packages returned to us. The refused package shall remain in our possession until
the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery,
then the item is forfeited.
Shipping charges are non refundable.
We do not take returns on any items that have been altered or
worked on in anyway. If you are not happy with your purchase, please return it within 15 days. Please include a letter stating the
reason for the return. shipping is the responsibility, shipping costs are non refundable. Items that have been scratched or
damaged cannot be returned.
Damaged in Shipping Policy
The customer is responsible for filing claims on products damaged during shipping. If you receive a product that has been damaged in shipping, you will need to:
* Hold on to the packaging,
shipping label, and invoice.
* E-mail us at scorpionbows@yahoo.com to request a shipping label receipt
* Take the damaged
product and the packaging it came in, the invoice (proof of value), and the shipping receipt (proof of insurance value) to the
post office.
* When you fill out your claim, make sure you flag it so the refund goes to you, the customer. This will speed
up the refund and you will then be able to reorder the product when the refund is received.
For more information on filing claims
and to download a claims form you can go to: http://www.usps.com/insuranceclaims/welcome.htm.
Products damaged in shipping are
not covered by our manufacturers' warranty and are the responsibility of the post office to provide a refund.