Order damages, shortages or discrepancies must be claimed within 5 days of receipt of order. All returns and refunds are subject to final approval from Scorpion Swords & Knives, LLC. A 15% restocking fee applies when returning items. If an order is refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. The refused package shall remain in our possession until the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.
We do not take returns on any items that have been altered or worked on in anyway. If you are not happy with your purchase, please return it within 15 days. Please include a letter stating the reason for the return. Shipping is the responsibility of the customer. Shipping costs are non refundable. Items that have been scratched or damaged cannot be returned.
All custom orders are final. No returns, unless it is damaged during shipping, in which case, the steps below must be taken. This is because custom orders can not be restocked and sold through our web site. If there is a flaw in a custom order, customer will need to e-mail pictures and a description of the flaw. Then, if we determine that it is a flaw, or not accurate according to the custom design, we will have you ship it back at our cost and we will get it corrected and shipped back to you as soon as we receive it.
Damaged in Shipping Policy
The customer is responsible for filing claims on products damaged during shipping. If you receive a product that has been damaged in shipping, you will need to:
* Hold on to the packaging, shipping label, and invoice.
* E-mail us at Info@ScorpionSwords.com to request a shipping label receipt
* Take the damaged product and the packaging it came in, the invoice (proof of value), and the shipping receipt (proof of insurance value) to the post office.
* When you fill out your claim, make sure you flag it so the refund goes to you, the customer. This will speed up the refund and you will then be able to reorder the product when the refund is received.
For more information on filing claims and to download a claims form you can go to: http://www.usps.com/insuranceclaims/welcome.htm.
Products damaged in shipping are not covered by our manufacturers' warranty and are the responsibility of the post office to provide a refund.